Ford is in the process of discontinuing the rest the year-long edit deferrals that were granted to dealerships who had not met the minimum Shop Competency Training Targets. This means that Ford will be rejecting claims for techs that are not certified for repairs claimed with their associated STARS ID, if you have not met the Training Targets before the edit deferral terms are up. This is already happening to some dealerships in the Midwest Region.
Training Targets are given out in the 4th quarter of each year. They are based on a dealership’s Technician Training status vs. their Regional average and their warranty repair mix over a 12 month period vs. their Regional average. These Training Targets are viewable in STARS under “Actions” – “View Dealer Shop Competency”.
If your dealership has met these requirements, you can dispatch repairs to any tech in the shop. With this happening so soon, it would be best to verify that your techs are in line with Ford’s requirements for Shop Competency. That way your dealership can benefit from this program and not get caught with a good amount of rejects that lock up cash-flow.