Stephen shares his best practices for saving money on warranty processing claims, and other important tips he’s learned along the way in his extensive 40+ year career. Check out the article in the new issue of Fixed Ops Magazine, available here:
Join us at the Tire Summit Virtual Event on Friday, Oct. 23rd 11:20-11:50AM ET and hear from top industry experts on innovative ways to retain clients. The panel is free to attend. Our hosts will be:
Stephen Reiter, President of Warranty Processing, Inc.
Sarah Vantine, Fixed and Variable BDC Director of Scott Clark Auto Group
Thomas Druzynski, Director of Service Operations of West Herr Automotive Group
Shon Kingrey, Director of Fixed Operations of Step One Automotive Group
David Henson, President of Warranty Matters
and Ed Roberts, Fixed Operations Director of Bozard Ford Lincoln.
Register now at Fixedopsroundtable.com
Due to the current situation with part availability, GM Warranty Operations is temporarily extending dealer self-empowerment on rentals until further notice. Effective immediately job cards dated on/after Monday, October 7th, Service Management may self-authorize up to 7 days of rental. All provided rentals submitted for reimbursement must follow all eligibility requirements and policies outline in the Courtesy Transportation Program. Please refer to Bulletin 07-00-89-037 for complete details.
From today until the end of the year, Ford is waiving the 4-hour labor time requirement for In-Warranty Loaners for the 2020 Explorer only. Dealers can claim P99 rental on these vehicles as long as the repair falls within 3/36 Bumper to Bumper or 5/60 Powertrain coverage. Please refer to EFC07841 for complete details.
Ford is in the process of discontinuing the rest the year-long edit deferrals that were granted to dealerships who had not met the minimum Shop Competency Training Targets. This means that Ford will be rejecting claims for techs that are not certified for repairs claimed with their associated STARS ID, if you have not met the Training Targets before the edit deferral terms are up. This is already happening to some dealerships in the Midwest Region.