GM Cracks Down on SAVI scans!!

This January, GM has been communicating the expectations of Dealers to have a process in place to scan every vehicle every time.

You have 3 days before and 3 days after the job card write-up to get the SAVI scan. To get ahead of this, please inform all service advisors of the dongle requirements and the 3 days before/after grace period to ensure a SAVI scan is pulled for every vehicle every time.

GM states that general exception requests going forward will not be granted per GM, and only rare/unique SAVI issues will be considered for payment moving forward.

 

GM, Ford loosen grips on select rentals

Due to the current situation with part availability, GM Warranty Operations is temporarily extending dealer self-empowerment on rentals until further notice. Effective immediately job cards dated on/after Monday, October 7th, Service Management may self-authorize up to 7 days of rental. All provided rentals submitted for reimbursement must follow all eligibility requirements and policies outline in the Courtesy Transportation Program. Please refer to Bulletin 07-00-89-037 for complete details.

From today until the end of the year, Ford is waiving the 4-hour labor time requirement for In-Warranty Loaners for the 2020 Explorer only. Dealers can claim P99 rental on these vehicles as long as the repair falls within 3/36 Bumper to Bumper or 5/60 Powertrain coverage. Please refer to EFC07841 for complete details.