This January, GM has been communicating the expectations of Dealers to have a process in place to scan every vehicle every time.
You have 3 days before and 3 days after the job card write-up to get the SAVI scan. To get ahead of this, please inform all service advisors of the dongle requirements and the 3 days before/after grace period to ensure a SAVI scan is pulled for every vehicle every time.
GM states that general exception requests going forward will not be granted per GM, and only rare/unique SAVI issues will be considered for payment moving forward.