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FAQs

Claims Processing

Do you close the claim in the DMS?
Yes, we remotely code and book claims before closing and submitting them.

How long does it take to close a claim?
Claims that are ready for processing are closed within 72 hours of being logged into our system. We make it a priority to process claims to make sure they meet the dealership payroll deadline.

How long does it take to get my claims paid?
On average, 3 days.

Do you post and work the schedule?
When we close the repair order, we record the closing totals to match up against the payments. While we don’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?
If the claim can be corrected with the information available, we’ll correct it and resubmit ASAP. If we need more documentation to get the claim paid, our customer support portal makes it easy to communicate with service management and collect the items needed (not applicable for the Basic Plan).

Do you verify policy and procedures?
All of our employees are trained on Manufacturer’s Policies and Procedures. Before submitting any claim for reimbursement, our specialists analyze every single claim for compliance with current brand standards.

Do you contact the manufacturer?
We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

Getting Started

How fast can you set up my dealership?
Every dealership’s situation is different, but usually within a week.

Will you train my employees to process claims?
Not currently.

Customer Service

Do we have a main contact at WPI?
Yes, you’ll have a dedicated account specialist ready to help (not applicable for the Basic Plan).

Pricing

Can we get a group discount?
Yes, there are group discounts available.

How much do you charge?
Detailed quotes are available upon request.

Have additional questions? Give us a call at (888) 417-2643

Do you close the claim in the DMS?
Yes, we remotely code and book claims before closing and submitting them.

How long does it take to close a claim?
Claims that are ready for processing are closed within 72 hours of being logged into our system. We make it a priority to process claims to make sure they meet the dealership payroll deadline.

How long does it take to get my claims paid?
On average, 3 days.

Do you post and work the schedule?
When we close the repair order, we record the closing totals to match up against the payments. While we don’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?
If the claim can be corrected with the information available, we’ll correct it and resubmit ASAP. If we need more documentation to get the claim paid, our customer support portal makes it easy to communicate with service management and collect the items needed (not applicable for the Basic Plan).

Do you verify policy and procedures?
All of our employees are trained on Manufacturer’s Policies and Procedures. Before submitting any claim for reimbursement, our specialists analyze every single claim for compliance with current brand standards.

Do you contact the manufacturer?
We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

How fast can you set up my dealership?
Every dealership’s situation is different, but usually within a week.

Will you train my employees to process claims?
Not currently.

Do we have a main contact at WPI?
Yes, you’ll have a dedicated account specialist ready to help (not applicable for the Basic Plan).

Can we get a group discount?
Yes, there are group discounts available.

How much do you charge?
Detailed quotes are available upon request.

AUTO WARRANTY NEWS

Learn how dealerships can retain warranty repair dollars with WPI’s President, Stephen Reiter.

Stephen shares his best practices for saving money on warranty processing claims, and other important tips he’s learned along the way in his extensive 40+ year career. Check out the article in the new issue of Fixed Ops Magazine, available here:

  http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No5/index.php#/p/58

10-14-2020 19:18PM

WPI to Host Panel on Warranty Claims at Fixed Ops Round Table.

Join us at the Tire Summit Virtual Event on Friday, Oct. 23rd 11:20-11:50AM ET and hear from top industry experts on innovative ways to retain clients. The panel is free to attend. Our hosts will be:

Stephen Reiter, President of Warranty Processing, Inc.
Sarah Vantine, Fixed and Variable BDC Director of Scott Clark Auto Group
Thomas Druzynski, Director of Service Operations of West Herr Automotive Group
Shon Kingrey, Director of Fixed Operations of Step One Automotive Group
David Henson, President of Warranty Matters
and 
Ed Roberts, Fixed Operations Director of Bozard Ford Lincoln.

Register now at Fixedopsroundtable.com

10-14-2020 19:06PM

Ready to improve your warranty process?

LET’S WORK TOGETHER