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FAQs

Claims Processing

Do you close the claim in the dealer management system?

Focus on your core business while we handle the claims! Our remote coding and booking capabilities optimize DMS integration, minimizing manual work and maximizing claim processing speed and accuracy.

How long does it take to close a claim?

Our commitment to efficiency is evident in our rapid claim processing turnaround. For ready-to-process claims, we achieve an average resolution time of 24 hours, ensuring a smooth and timely experience for our customers.

Do you post and work the schedule?

When WPI closes the repair order, we record the closing totals to match up against the payments. While WPI doesn’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?

If a claim is rejected and can be corrected with the information available, we’ll correct it and resubmit. If we need more documentation to get the claim paid, the WPI customer support portal makes it easy to communicate with service management and collect the items needed.

Do you verify policy and procedures?

Through a meticulous review process, we provide an additional layer of oversight, verifying adherence to policy guidelines based on the information we receive from our customers.

Do you contact the manufacturer?

We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

Getting Started

How fast can we get started?

Don’t worry about waiting long. Our experienced team works efficiently to integrate our services, and most dealerships are operational within a week, ready to leverage the benefits of our warranty processing solutions.

Do you monitor Trend reports?

Absolutely, and we are here to advise your team as needed.

Customer Service

Do we have a main contact at WPI?

You’re in good hands! A dedicated WPI account specialist will be your personal point of contact, ready to answer any questions and assist you along the way.

Pricing

Can we get a group discount?

Yes, we recognize the value of collaboration and offer attractive group discounts for our warranty processing services. Contact us today to explore options tailored to your organization’s needs.Y

How much do you charge?

Detailed quotes for our warranty processing services are available to ensure you receive a solution that perfectly aligns with your budget and needs. Please contact us today to discuss your requirements and obtain a personalized quote.

CTA

Have additional questions? Give us a call at (815) 873-3000

Have additional questions? Give us a call at (815) 873-3000

Do you close the claim in the dealer management system?

Focus on your core business while we handle the claims! Our remote coding and booking capabilities optimize DMS integration, minimizing manual work and maximizing claim processing speed and accuracy.

How long does it take to close a claim?

Our commitment to efficiency is evident in our rapid claim processing turnaround. For ready-to-process claims, we achieve an average resolution time of 24 hours, ensuring a smooth and timely experience for our customers.

Do you post and work the schedule?

When WPI closes the repair order, we record the closing totals to match up against the payments. While WPI doesn’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?

If a claim is rejected and can be corrected with the information available, we’ll correct it and resubmit. If we need more documentation to get the claim paid, the WPI customer support portal makes it easy to communicate with service management and collect the items needed.

Do you verify policy and procedures?

Through a meticulous review process, we provide an additional layer of oversight, verifying adherence to policy guidelines based on the information we receive from our customers.

Do you contact the manufacturer?

We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

How fast can we get started?

Don’t worry about waiting long. Our experienced team works efficiently to integrate our services, and most dealerships are operational within a week, ready to leverage the benefits of our warranty processing solutions.

Do you monitor Trend reports?

Absolutely, and we are here to advise your team as needed.

Do we have a main contact at WPI?

You’re in good hands! A dedicated WPI account specialist will be your personal point of contact, ready to answer any questions and assist you along the way.

Can we get a group discount?

Yes, we recognize the value of collaboration and offer attractive group discounts for our warranty processing services. Contact us today to explore options tailored to your organization’s needs.Y

How much do you charge?

Detailed quotes for our warranty processing services are available to ensure you receive a solution that perfectly aligns with your budget and needs. Please contact us today to discuss your requirements and obtain a personalized quote.

CTA

Have additional questions? Give us a call at (815) 873-3000

Ready to improve your warranty process?

LET’S WORK TOGETHER