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FAQs

Claims Processing

Do you close the claim in the DMS?
Yes, we remotely code and book claims before closing and submitting them.

How long does it take to close a claim?
Claims that are ready for processing are closed within 72 hours of being logged into our system. We make it a priority to process claims to make sure they meet the dealership payroll deadline.

How long does it take to get my claims paid?
On average, 3 days.

Do you post and work the schedule?
When we close the repair order, we record the closing totals to match up against the payments. While we don’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?
If the claim can be corrected with the information available, we’ll correct it and resubmit ASAP. If we need more documentation to get the claim paid, our customer support portal makes it easy to communicate with service management and collect the items needed (not applicable for the Basic Plan).

Do you verify policy and procedures?
All of our employees are trained on Manufacturer’s Policies and Procedures. Before submitting any claim for reimbursement, our specialists analyze every single claim for compliance with current brand standards.

Do you contact the manufacturer?
We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

Getting Started

How fast can you set up my dealership?
Every dealership’s situation is different, but usually within a week.

Will you train my employees to process claims?
Not currently.

Customer Service

Do we have a main contact at WPI?
Yes, you’ll have a dedicated account specialist ready to help (not applicable for the Basic Plan).

Pricing

Can we get a group discount?
Yes, there are group discounts available.

How much do you charge?
Detailed quotes are available upon request.

Have additional questions? Give us a call at (888) 417-2643

Do you close the claim in the DMS?
Yes, we remotely code and book claims before closing and submitting them.

How long does it take to close a claim?
Claims that are ready for processing are closed within 72 hours of being logged into our system. We make it a priority to process claims to make sure they meet the dealership payroll deadline.

How long does it take to get my claims paid?
On average, 3 days.

Do you post and work the schedule?
When we close the repair order, we record the closing totals to match up against the payments. While we don’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.

How do claim rejections get handled?
If the claim can be corrected with the information available, we’ll correct it and resubmit ASAP. If we need more documentation to get the claim paid, our customer support portal makes it easy to communicate with service management and collect the items needed (not applicable for the Basic Plan).

Do you verify policy and procedures?
All of our employees are trained on Manufacturer’s Policies and Procedures. Before submitting any claim for reimbursement, our specialists analyze every single claim for compliance with current brand standards.

Do you contact the manufacturer?
We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.

How fast can you set up my dealership?
Every dealership’s situation is different, but usually within a week.

Will you train my employees to process claims?
Not currently.

Do we have a main contact at WPI?
Yes, you’ll have a dedicated account specialist ready to help (not applicable for the Basic Plan).

Can we get a group discount?
Yes, there are group discounts available.

How much do you charge?
Detailed quotes are available upon request.

AUTO WARRANTY NEWS

GM, Ford loosen grips on select rentals

Due to the current situation with part availability, GM Warranty Operations is temporarily extending dealer self-empowerment on rentals until further notice. Effective immediately job cards dated on/after Monday, October 7th, Service Management may self-authorize up to 7 days of rental. All provided rentals submitted for reimbursement must follow all eligibility requirements and policies outline in the Courtesy Transportation Program. Please refer to Bulletin 07-00-89-037 for complete details.

From today until the end of the year, Ford is waiving the 4-hour labor time requirement for In-Warranty Loaners for the 2020 Explorer only. Dealers can claim P99 rental on these vehicles as long as the repair falls within 3/36 Bumper to Bumper or 5/60 Powertrain coverage. Please refer to EFC07841 for complete details.

10-11-2019 07:42AM

Ford Rejecting For Shop Competency

Ford is in the process of discontinuing the rest the year-long edit deferrals that were granted to dealerships who had not met the minimum Shop Competency Training Targets. This means that Ford will be rejecting claims for techs that are not certified for repairs claimed with their associated STARS ID, if you have not met the Training Targets before the edit deferral terms are up. This is already happening to some dealerships in the Midwest Region.

Read more...

04-20-2012 04:48AM

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