To reduce the time the customer is in a loaner vehicle, Chrysler has implemented a new policy on Goodwill Alternate Transportation.
Two types of loaner reimbursement will now be allowed per visit: Rental and Pickup/Delivery.
When the customer has a loaner vehicle and cannot drop it off to the dealer when their vehicle is ready, the dealer can now drive the customer’s vehicle to them and pick up the loaner. We can claim for the loaner and a pickup/delivery on the repair order.
Make sure to mark this new option on repair orders that utilize this step.