Tag: Tips

Nissan PD103 & PMA34 Multi Model Driver Air Bag Inflator

Posted on by s.millhouse

Campaign Summary:

Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a recall for specific Nissan vehicles. On affected vehicles, the driver air bag inflator may have been misassembled with gaskets missing, which could allow moisture to enter the inflator and build up over time.  Exposure of the inflator propellant to moisture over a significant period of time may have an adverse effect to the propellant and result in a change in pressure of the inflator, which may impact air bag deployment performance. If this occurs, the driver is at risk for injury.

Dealer’s will replace the front driver air bag assembly with a new one. 

Important Information for Dealers:

Vehicle Recall (Campaign IDs: PD103 & PMA34)

1. Identifying Affected Vehicles:

Before selling, leasing, trading, renting, or loaning any vehicle, dealerships must check if it’s affected by this recall using Service Comm or DBS National Service history.
Look for Open Campaign IDs: PD103 or PMA34.
2. Restriction on Affected Vehicles:
Do not sell, lease, trade, rent, or loan any vehicle identified as affected by this recall (Campaign IDs: PD103 & PMA34) until it’s been repaired.
3. Informing Customers about Affected Vehicles:
If a previously sold vehicle with these Campaign IDs comes to the dealership for service, inform the customer that a free repair is available and the necessary parts are on hand.

 

Dealer Responsibility:

It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties and vehicles in new vehicle inventory.  If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.  

Nissan Announces Multi-Recall Campaign with Free Oil Change and Filter Offer

Posted on by s.millhouse

Starting March 4, 2024, Nissan is reaching out to owners of certain vehicles affected by multiple recalls with a special offer. These owners will be eligible for a complimentary Nissan synthetic oil change and filter replacement upon completion of the required recall service.

This campaign is divided into two phases:

  • Phase 1: This phase begins the week of March 4th, 2024, and runs through May 15th, 2024. During this phase, Nissan will contact affected owners via email and direct mail.
  • Phase 2: It begins the week of May 18th, 2024, and runs through July 15th, 2024. This phase targets owners who haven’t responded to the initial communication.

Who is eligible?

  • Owners of Nissan vehicles affected by the listed recalls (see below for details).
  • This offer excludes “Retained Owners,” typically those who have already received service for the recalls.

Affected vehicles and recalls:

  • Drop 1 (March 4th):
    • MY2008-2011 Nissan Titan, Armada, Pathfinder, Frontier, Xterra, and Quest (PC944/PC945/PC946 – Driver Airbag)
  • Drop 2 (March 11th):
    • MY2020-2022 Nissan Frontier and Titan (R22A1/R22A7 – Transmission)
    • MY2020-2023 Nissan Titan and Frontier (R22A9/R22B1 – Transmission Control Module)
    • MY2021 Nissan Versa and Kicks (PMA25/PMA26 – Steering Column)
    • MY2023 Nissan Pathfinder and Rogue (PC966 – Seat Rail Weld)
    • MY2020-2021 Nissan Titan/Titan XD and Versa (PM986 – Front Turn Signal Bulb)
    • MY2021-2022 Nissan Rogue (PC915 – Rear Seatbelt)

Important details:

  • To take advantage of the offer, customers must have the recall repair completed at a Nissan dealer.
  • The complimentary oil change and filter offer is valid through the specified dates for each phase.
  • Dealers will be reimbursed for completed services.

For more information and a complete list of affected vehicles, please visit the Nissan Maintenance Advantage website or contact Nissan customer service.

Nissan Battery Pre-Approval Update

Posted on by s.millhouse

This bulletin updates the VCAT preapproval requirement for 12-volt battery replacements.

Changes:

  • VCAT preapproval is no longer required for all models.
  • It’s only needed for 2022-2024 Rogue, 2023-2024 Pathfinder, and 2023-2024 Ariya.

For Customer Repairs:

  • If a listed vehicle has a hard/no start issue, follow the steps:
    • Test with DSS-5000 or CPX-900.
    • If directed, charge the battery manually with DCA-8000 for 30 minutes.
    • Retest with DSS-5000 or CPX-900.
  • Missing VCAT preapproval will suspend the claim but not affect your first-time pay rate score.

For Dealer Inventory:

  • If a vehicle has a battery issue, charge it manually with DCA-8000 for 30 minutes.
  • Test with DSS-5000 or CPX-900 in Check In mode.
  • If the result is “Check with DCA-8000” or the battery fails to charge, create a VCAT case with test data.

Important Reminders:

  • Dealers must test and charge batteries at PDI and monthly while in inventory.
  • Nissan will monitor claims for proper process adherence and may reinstate VCAT preapproval for all models if abuse is detected.

Best Practices:

  • Charge batteries with DCA-8000 outside the vehicle due to off-gasing risks.
  • Connect handheld testers directly to battery posts for accurate testing.
  • Cradle testers nightly and plug-in DCA-8000.
  • Verify shop Wi-Fi connectivity and functionality without landing/splash pages.

See Bulletin WBI/24-003 for more information.

Ford Transport Claims Update:

Posted on by s.millhouse

1. Pictures Required for OWS Submissions:

  • While the policy manual says pictures are not mandatory, recent returned claims highlight the importance of taking pictures at the time of submission. This helps ensure smooth payment processing.

2. DeGould Vehicle Inspection App:

  • Sign up for this app to avoid chargebacks! It helps gather information for Transport Claims and prevents future issues.

3. Let us help:

  • Providing WPI with your user information for the DeGould app allows them to assist you better with Transport Claims and further reduces chargebacks.

In short:

Take pictures for OWS submissions and use the DeGould app to avoid chargebacks on Transport Claims. Share your user information with WPI for better support.

Mopar Core Charge Recovery Bonus:

Posted on by s.millhouse

If your dealership has been identified as being eligible for the core charge recovery bonus, don’t miss out on this opportunity. Mopar is offering a $500 one-time bonus for returning specific critical cores by the end of February. This is in addition to your regular core return recovery.

Eligible Cores:

  • U/R8453637 AA/AB
  • 68453637AA
  • U/R8599680AA
  • CSPM44A4AA

How to claim the bonus:

  1. Wait for Mopar to contact you about a critical core recovery on one of the eligible cores.
  2. Return the core(s) by the end of February.
  3. Mopar will issue you a billing adjustment of $500.

Return Process:

  • Regular Completed Repair:
    • Create a core return ticket in GCRS.
    • Select the “Traditional Core” return type in the AER Core Return Web Portal.
  • Advance Pull: (See Warranty Bulletin D23-24)
    • Create a core return ticket in GCRS.
    • Select the “Advance Pull” return type in the AER Core Return Web Portal.

Note: You can return U/R8453637AB and CSPM44A4A even before receiving the replacement part and still be eligible for the bonus.

Ford: STST 10 Certification Mandatory for Recall Work Starting April 1st, 2024!

Posted on by s.millhouse

Attention, Ford technicians! Important news regarding recall repairs has come down the pipeline. Effective April 1st, 2024, all technicians performing recall work on Ford vehicles must be certified in STST 10 – Field Service Actions (Tech Competency). This new requirement ensures technicians possess the necessary skills and knowledge to confidently and accurately complete recall repairs, ultimately enhancing customer satisfaction and vehicle safety.

What does this mean for you?

  • If you haven’t already, enroll in and complete the STST 10 certification program before April 1st to avoid disruptions to your workflow.
  • After the deadline, recall repairs performed by uncertified technicians will not be eligible for payment.
  • Completing the STST 10 program demonstrates your commitment to providing high-quality service and adhering to Ford’s strict standards.

Don’t wait!

Time is ticking! If you haven’t already, make STST 10 certification a top priority.

By taking action now, you can ensure a smooth transition and continue providing excellent service to your customers. Remember, April 1st is the deadline! Don’t miss out on important recall work and future opportunities – get certified in STST 10 today!

KIA- Ensure Core Returns Complete for Timely Warranty Claim Payments

Posted on by s.millhouse

To avoid payment delays on Kia warranty claims, please remember to enter core tracking information into the system before scanning claims for processing. This applies to the following remanufactured parts:

  • Alternator
  • Starter
  • Automatic transmission/transaxle assembly (PWA required)
  • A/C compressor
  • Engine short block (PWA required)
  • Engine [Long Block] sub-assembly (PWA required)
  • High Voltage Battery (EV)

Entering cores promptly guarantees:

  • Faster claim processing: Avoid hold-ups due to missing core information.
  • Streamlined warranty payments: Ensure claims are accurately and efficiently paid.
  • Inventory optimization: Track returned cores for proper parts management.

Action Needed:

  1. Review Kia’s Warranty Claims Processing Manual Section #2.4
  2. Before scanning any claims containing the listed remanufactured parts, ensure their corresponding core tracking information is entered into the system.

By working together, we can keep warranty claims moving smoothly and efficiently.

Chrysler Loaner Policy Update

Posted on by s.millhouse

To reduce the time the customer is in a loaner vehicle, Chrysler has implemented a new policy on Goodwill Alternate Transportation.

Two types of loaner reimbursement will now be allowed per visit: Rental and Pickup/Delivery.

When the customer has a loaner vehicle and cannot drop it off to the dealer when their vehicle is ready, the dealer can now drive the customer’s vehicle to them and pick up the loaner. We can claim for the loaner and a pickup/delivery on the repair order.

Make sure to mark this new option on repair orders that utilize this step.

Floor Plan Reimbursement for Chrysler Stop Sale Tips

Posted on by s.millhouse

Floor Plan Reimbursement represents the vehicle’s average daily allowance multiplied by the number of days the vehicle was in dealer inventory and not available for sale.

  • This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.
  • If the vehicle was received by your dealership AFTER the stop sale date, you will use the KZX date instead of the stop sale date.
  • For prompt Floor Plan reimbursement, please indicate the amount of days to claim the floor plan reimbursement in the comments of the repair order.
  • The Allowance per day varies depending on the Model and Year of the vehicle affected by the Stop Sale recall and can be found in the recall bulletin.