To avoid payment delays on Kia warranty claims, please remember to enter core tracking information into the system before scanning claims for processing. This applies to the following remanufactured parts:
- Alternator
- Starter
- Automatic transmission/transaxle assembly (PWA required)
- A/C compressor
- Engine short block (PWA required)
- Engine [Long Block] sub-assembly (PWA required)
- High Voltage Battery (EV)
Entering cores promptly guarantees:
- Faster claim processing: Avoid hold-ups due to missing core information.
- Streamlined warranty payments: Ensure claims are accurately and efficiently paid.
- Inventory optimization: Track returned cores for proper parts management.
Action Needed:
- Review Kia’s Warranty Claims Processing Manual Section #2.4
- Before scanning any claims containing the listed remanufactured parts, ensure their corresponding core tracking information is entered into the system.
By working together, we can keep warranty claims moving smoothly and efficiently.