Tag: Documentation

Nissan Announces Multi-Recall Campaign with Free Oil Change and Filter Offer

Posted on by s.millhouse

Starting March 4, 2024, Nissan is reaching out to owners of certain vehicles affected by multiple recalls with a special offer. These owners will be eligible for a complimentary Nissan synthetic oil change and filter replacement upon completion of the required recall service.

This campaign is divided into two phases:

  • Phase 1: This phase begins the week of March 4th, 2024, and runs through May 15th, 2024. During this phase, Nissan will contact affected owners via email and direct mail.
  • Phase 2: It begins the week of May 18th, 2024, and runs through July 15th, 2024. This phase targets owners who haven’t responded to the initial communication.

Who is eligible?

  • Owners of Nissan vehicles affected by the listed recalls (see below for details).
  • This offer excludes “Retained Owners,” typically those who have already received service for the recalls.

Affected vehicles and recalls:

  • Drop 1 (March 4th):
    • MY2008-2011 Nissan Titan, Armada, Pathfinder, Frontier, Xterra, and Quest (PC944/PC945/PC946 – Driver Airbag)
  • Drop 2 (March 11th):
    • MY2020-2022 Nissan Frontier and Titan (R22A1/R22A7 – Transmission)
    • MY2020-2023 Nissan Titan and Frontier (R22A9/R22B1 – Transmission Control Module)
    • MY2021 Nissan Versa and Kicks (PMA25/PMA26 – Steering Column)
    • MY2023 Nissan Pathfinder and Rogue (PC966 – Seat Rail Weld)
    • MY2020-2021 Nissan Titan/Titan XD and Versa (PM986 – Front Turn Signal Bulb)
    • MY2021-2022 Nissan Rogue (PC915 – Rear Seatbelt)

Important details:

  • To take advantage of the offer, customers must have the recall repair completed at a Nissan dealer.
  • The complimentary oil change and filter offer is valid through the specified dates for each phase.
  • Dealers will be reimbursed for completed services.

For more information and a complete list of affected vehicles, please visit the Nissan Maintenance Advantage website or contact Nissan customer service.

Nissan Battery Pre-Approval Update

Posted on by s.millhouse

This bulletin updates the VCAT preapproval requirement for 12-volt battery replacements.

Changes:

  • VCAT preapproval is no longer required for all models.
  • It’s only needed for 2022-2024 Rogue, 2023-2024 Pathfinder, and 2023-2024 Ariya.

For Customer Repairs:

  • If a listed vehicle has a hard/no start issue, follow the steps:
    • Test with DSS-5000 or CPX-900.
    • If directed, charge the battery manually with DCA-8000 for 30 minutes.
    • Retest with DSS-5000 or CPX-900.
  • Missing VCAT preapproval will suspend the claim but not affect your first-time pay rate score.

For Dealer Inventory:

  • If a vehicle has a battery issue, charge it manually with DCA-8000 for 30 minutes.
  • Test with DSS-5000 or CPX-900 in Check In mode.
  • If the result is “Check with DCA-8000” or the battery fails to charge, create a VCAT case with test data.

Important Reminders:

  • Dealers must test and charge batteries at PDI and monthly while in inventory.
  • Nissan will monitor claims for proper process adherence and may reinstate VCAT preapproval for all models if abuse is detected.

Best Practices:

  • Charge batteries with DCA-8000 outside the vehicle due to off-gasing risks.
  • Connect handheld testers directly to battery posts for accurate testing.
  • Cradle testers nightly and plug-in DCA-8000.
  • Verify shop Wi-Fi connectivity and functionality without landing/splash pages.

See Bulletin WBI/24-003 for more information.

Ford Transport Claims Update:

Posted on by s.millhouse

1. Pictures Required for OWS Submissions:

  • While the policy manual says pictures are not mandatory, recent returned claims highlight the importance of taking pictures at the time of submission. This helps ensure smooth payment processing.

2. DeGould Vehicle Inspection App:

  • Sign up for this app to avoid chargebacks! It helps gather information for Transport Claims and prevents future issues.

3. Let us help:

  • Providing WPI with your user information for the DeGould app allows them to assist you better with Transport Claims and further reduces chargebacks.

In short:

Take pictures for OWS submissions and use the DeGould app to avoid chargebacks on Transport Claims. Share your user information with WPI for better support.

Mopar Core Charge Recovery Bonus:

Posted on by s.millhouse

If your dealership has been identified as being eligible for the core charge recovery bonus, don’t miss out on this opportunity. Mopar is offering a $500 one-time bonus for returning specific critical cores by the end of February. This is in addition to your regular core return recovery.

Eligible Cores:

  • U/R8453637 AA/AB
  • 68453637AA
  • U/R8599680AA
  • CSPM44A4AA

How to claim the bonus:

  1. Wait for Mopar to contact you about a critical core recovery on one of the eligible cores.
  2. Return the core(s) by the end of February.
  3. Mopar will issue you a billing adjustment of $500.

Return Process:

  • Regular Completed Repair:
    • Create a core return ticket in GCRS.
    • Select the “Traditional Core” return type in the AER Core Return Web Portal.
  • Advance Pull: (See Warranty Bulletin D23-24)
    • Create a core return ticket in GCRS.
    • Select the “Advance Pull” return type in the AER Core Return Web Portal.

Note: You can return U/R8453637AB and CSPM44A4A even before receiving the replacement part and still be eligible for the bonus.

KIA- Ensure Core Returns Complete for Timely Warranty Claim Payments

Posted on by s.millhouse

To avoid payment delays on Kia warranty claims, please remember to enter core tracking information into the system before scanning claims for processing. This applies to the following remanufactured parts:

  • Alternator
  • Starter
  • Automatic transmission/transaxle assembly (PWA required)
  • A/C compressor
  • Engine short block (PWA required)
  • Engine [Long Block] sub-assembly (PWA required)
  • High Voltage Battery (EV)

Entering cores promptly guarantees:

  • Faster claim processing: Avoid hold-ups due to missing core information.
  • Streamlined warranty payments: Ensure claims are accurately and efficiently paid.
  • Inventory optimization: Track returned cores for proper parts management.

Action Needed:

  1. Review Kia’s Warranty Claims Processing Manual Section #2.4
  2. Before scanning any claims containing the listed remanufactured parts, ensure their corresponding core tracking information is entered into the system.

By working together, we can keep warranty claims moving smoothly and efficiently.

GM Cracks Down on SAVI scans!!

Posted on by s.millhouse

This January, GM has been communicating the expectations of Dealers to have a process in place to scan every vehicle every time.

You have 3 days before and 3 days after the job card write-up to get the SAVI scan. To get ahead of this, please inform all service advisors of the dongle requirements and the 3 days before/after grace period to ensure a SAVI scan is pulled for every vehicle every time.

GM states that general exception requests going forward will not be granted per GM, and only rare/unique SAVI issues will be considered for payment moving forward.