This bulletin updates the VCAT preapproval requirement for 12-volt battery replacements.
Changes:
- VCAT preapproval is no longer required for all models.
- It’s only needed for 2022-2024 Rogue, 2023-2024 Pathfinder, and 2023-2024 Ariya.
For Customer Repairs:
- If a listed vehicle has a hard/no start issue, follow the steps:
- Test with DSS-5000 or CPX-900.
- If directed, charge the battery manually with DCA-8000 for 30 minutes.
- Retest with DSS-5000 or CPX-900.
- Missing VCAT preapproval will suspend the claim but not affect your first-time pay rate score.
For Dealer Inventory:
- If a vehicle has a battery issue, charge it manually with DCA-8000 for 30 minutes.
- Test with DSS-5000 or CPX-900 in Check In mode.
- If the result is “Check with DCA-8000” or the battery fails to charge, create a VCAT case with test data.
Important Reminders:
- Dealers must test and charge batteries at PDI and monthly while in inventory.
- Nissan will monitor claims for proper process adherence and may reinstate VCAT preapproval for all models if abuse is detected.
Best Practices:
- Charge batteries with DCA-8000 outside the vehicle due to off-gasing risks.
- Connect handheld testers directly to battery posts for accurate testing.
- Cradle testers nightly and plug-in DCA-8000.
- Verify shop Wi-Fi connectivity and functionality without landing/splash pages.
See Bulletin WBI/24-003 for more information.