Tag: Approvals

Nissan Battery Pre-Approval Update

Posted on by s.millhouse

This bulletin updates the VCAT preapproval requirement for 12-volt battery replacements.

Changes:

  • VCAT preapproval is no longer required for all models.
  • It’s only needed for 2022-2024 Rogue, 2023-2024 Pathfinder, and 2023-2024 Ariya.

For Customer Repairs:

  • If a listed vehicle has a hard/no start issue, follow the steps:
    • Test with DSS-5000 or CPX-900.
    • If directed, charge the battery manually with DCA-8000 for 30 minutes.
    • Retest with DSS-5000 or CPX-900.
  • Missing VCAT preapproval will suspend the claim but not affect your first-time pay rate score.

For Dealer Inventory:

  • If a vehicle has a battery issue, charge it manually with DCA-8000 for 30 minutes.
  • Test with DSS-5000 or CPX-900 in Check In mode.
  • If the result is “Check with DCA-8000” or the battery fails to charge, create a VCAT case with test data.

Important Reminders:

  • Dealers must test and charge batteries at PDI and monthly while in inventory.
  • Nissan will monitor claims for proper process adherence and may reinstate VCAT preapproval for all models if abuse is detected.

Best Practices:

  • Charge batteries with DCA-8000 outside the vehicle due to off-gasing risks.
  • Connect handheld testers directly to battery posts for accurate testing.
  • Cradle testers nightly and plug-in DCA-8000.
  • Verify shop Wi-Fi connectivity and functionality without landing/splash pages.

See Bulletin WBI/24-003 for more information.

**Ford** ESP, P11, or PCPL Approvals

Posted on by s.millhouse

ESP Approvals, P11, or PCLP are usually your high-value claims. Let’s work together to prevent payment delays. Right from the start of the approval process.

Match:

RO# 

-Be sure to use the last six digits of the RO #

Repair Line info

-Be sure to use the exact format of repair lines in your DMS (01 vs. 1)

Repair Order Date: Open Date

-Be sure to use the RO open date for this request rather than the day of requesting the approval code

Requested $ Amount

-Be sure your total includes any one-time use parts

-Inclusion of any additional parts that break or are related to damage

-Include Rental, Tax, or additional labor/markup your state has determined is entitled to your dealership

Breaking Down Labor Hours Correctly

–If looking for any M-time, it must be requested under the current M-time slot; do not add it to the scheduled labor hours.

*Please reference Ford OWS User Guide P.136, The WEPA Brochure, and the 2023 Ford CLP guide for more details

Focusing on these areas when requesting your approvals will help expedite the payments for your dealership immensely!