Floor Plan Reimbursement for Chrysler Stop Sale Tips

Floor Plan Reimbursement represents the vehicle’s average daily allowance multiplied by the number of days the vehicle was in dealer inventory and not available for sale.

  • This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.
  • If the vehicle was received by your dealership AFTER the stop sale date, you will use the KZX date instead of the stop sale date.
  • For prompt Floor Plan reimbursement, please indicate the amount of days to claim the floor plan reimbursement in the comments of the repair order.
  • The Allowance per day varies depending on the Model and Year of the vehicle affected by the Stop Sale recall and can be found in the recall bulletin.

GM Cracks Down on SAVI scans!!

This January, GM has been communicating the expectations of Dealers to have a process in place to scan every vehicle every time.

You have 3 days before and 3 days after the job card write-up to get the SAVI scan. To get ahead of this, please inform all service advisors of the dongle requirements and the 3 days before/after grace period to ensure a SAVI scan is pulled for every vehicle every time.

GM states that general exception requests going forward will not be granted per GM, and only rare/unique SAVI issues will be considered for payment moving forward.

 

Nissan DCAL Updates

Nissan is taking a significant step towards empowering its dealerships and improving customer service by introducing tiered Dealer Claims Authorization Limits (DCAL). This new program grants dealerships greater autonomy in handling warranty repairs based on their demonstrated performance in key areas.

Three Levels of Empowerment:

The DCAL program categorizes dealerships into three tiers: Base, Standard, and Premium. Each tier comes with a pre-determined per-claim authorization limit, allowing dealerships to approve warranty repairs within that amount without seeking prior approval from Nissan.

  • Base Level: $2,000 per claim
  • Standard Level: $5,000 per claim
  • Premium Level: $7,000 per claim

Earning Your Tier:

Initially, all dealerships will be assigned to the Standard Level. However, following the next six-month performance review, each dealership will be evaluated based on the following criteria:

  • Fixed Right First Time Scores (F1): Prioritizing accurate repairs on the first attempt (20% weighting)
  • Warranty Claim Performance: Overall efficiency and accuracy of warranty claims (60% weighting)
  • Claim Processing: Timeliness in processing claims (10% weighting)
  • Claim Submission: Days taken to submit claims after work order completion (10% weighting)
  • Claim Suspension: Minimizing instances of claim suspensions (10% weighting)
  • Dealership Shop Specialty Certifications: Demonstrating expertise in specific repair areas (20% weighting)

Dealerships exceeding expectations in these areas will be eligible for promotion to the Premium Level, while those falling below may be assigned to the Base Level. This semi-annual review ensures continuous improvement and incentivizes dealerships to prioritize performance and customer satisfaction.

Benefits for Everyone:

The DCAL program offers numerous benefits for Nissan and dealerships:

  • Dealerships: Greater autonomy, faster repair approvals, and increased customer satisfaction can improve business performance and customer loyalty.
  • Nissan: More efficient claim processing, reduced administrative workload, and enhanced dealership performance strengthen the overall brand reputation.

Reference: WBP/21-020

**Hyundai/Genesis** Submission Crack Down

Hyundai and Genesis are cracking down on getting claims submitted within 30 days of repair completion. To make sure your claims get payment as timely as possible, please send them as soon as they have been reviewed for completion and stay on top of any Customer Service Portal inquiries and needs to get your claims submitted.

As explained by the Warranty Call Center in a recent communication:

“You have 30 days to submit the claim and 90 days to get it processed/accepted. We extended the deadline to get your claims processed to 90 days, but you still need to submit the claim within 30 days. Please note that this means that resubmissions need to be within 30 days of return as well. “
Please review section 8 of the claims processing manual for more information.

Updated Rental Reimbursement Guidelines

Nissan is committed to providing the best possible experience for your customers, ensuring they continue to enjoy the latest in Nissan styling and technology. To achieve this, they have updated their rental car reimbursement guidelines to encourage the use of Nissan vehicles through your own Nissan Rental Car (NRC) program.

Here’s what’s new:

  • NRC as the Baseline: Over 85% of Nissan dealers participate in the NRC program, offering a wide variety of rental Nissan’s. Therefore, NRC rental utilization will now be the standard for rental reimbursement rates. This incentivizes dealers to leverage the program and keeps customers within the Nissan family.
  • Nissan Vehicles Only: For dealers not participating in NRC, rental reimbursements will be limited to Nissan vehicles subletted from a third party. We believe this ensures customers experience the quality and innovation that defines Nissan.
  • Model Year Requirements: They only reimburse for the current model year and current model year minus four years for both new and used Nissan vehicles. This helps maintain a modern fleet and showcases the latest advancements.
  • Enhanced Documentation: To ensure clarity and accuracy, final rental invoices must be attached to work orders, including the Nissan VIN, mileage, rental days, and total cost.
  • Customer Signature Mandatory: A signature on the rental agreement or invoice provides confirmation of the rental details.
  • Special Circumstances: Exceptions to the guidelines require prior FOM approval with VCAN authorization. This ensures proper justification for exceeding the set limits in situations like unique customer needs.

Additional points to note:

  • These guidelines apply to goodwill and campaign-covered rentals within your dealer self-authorization limits (DSA).
  • Nissan will only reimburse the amount billed to the customer or dealer for the rental. Any additional costs are the responsibility of the customer or dealer.
  • Daily rental charges exceeding the listed guidelines are subject to adjustments.

They believe these updated guidelines will help you better serve customers and keep them driving Nissan. If you have any questions about the NRC program or the updated guidelines, please don’t hesitate to contact your DOM.

Remember, by working together, we can ensure that your customers experience the best that Nissan offers whenever they get behind the wheel.

Reference: WBP/23-013a

GM, Ford loosen grips on select rentals

Due to the current situation with part availability, GM Warranty Operations is temporarily extending dealer self-empowerment on rentals until further notice. Effective immediately job cards dated on/after Monday, October 7th, Service Management may self-authorize up to 7 days of rental. All provided rentals submitted for reimbursement must follow all eligibility requirements and policies outline in the Courtesy Transportation Program. Please refer to Bulletin 07-00-89-037 for complete details.

From today until the end of the year, Ford is waiving the 4-hour labor time requirement for In-Warranty Loaners for the 2020 Explorer only. Dealers can claim P99 rental on these vehicles as long as the repair falls within 3/36 Bumper to Bumper or 5/60 Powertrain coverage. Please refer to EFC07841 for complete details.

Ford Rejecting For Shop Competency

Ford is in the process of discontinuing the rest the year-long edit deferrals that were granted to dealerships who had not met the minimum Shop Competency Training Targets. This means that Ford will be rejecting claims for techs that are not certified for repairs claimed with their associated STARS ID, if you have not met the Training Targets before the edit deferral terms are up. This is already happening to some dealerships in the Midwest Region.

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