Tag: Warranty Processing

Chrysler Loaner Policy Update

Posted on by s.millhouse

To reduce the time the customer is in a loaner vehicle, Chrysler has implemented a new policy on Goodwill Alternate Transportation.

Two types of loaner reimbursement will now be allowed per visit: Rental and Pickup/Delivery.

When the customer has a loaner vehicle and cannot drop it off to the dealer when their vehicle is ready, the dealer can now drive the customer’s vehicle to them and pick up the loaner. We can claim for the loaner and a pickup/delivery on the repair order.

Make sure to mark this new option on repair orders that utilize this step.

Chrysler Bulletin D-22-10 Update

Posted on by s.millhouse

This Warranty Bulletin supersedes Warranty Bulletin D-16-06.

The following repairs (labor operations) will no longer require pre-authorization through the

VDI Pre-Authorization Program:

• Sheet Metal (23-85-xx-xx)|

Any claims submitted for 23-85 will reject for Message Code (RP1 – This LOP must be authorized) and will require dealers to attach supporting photos to the claim for payment.

Note: Photos MUST include the VIN and MUST clearly capture the corrosion to support the repairs.

Refer to Bulletin D-22-10 for more information.

Floor Plan Reimbursement for Chrysler Stop Sale Tips

Posted on by s.millhouse

Floor Plan Reimbursement represents the vehicle’s average daily allowance multiplied by the number of days the vehicle was in dealer inventory and not available for sale.

  • This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.
  • If the vehicle was received by your dealership AFTER the stop sale date, you will use the KZX date instead of the stop sale date.
  • For prompt Floor Plan reimbursement, please indicate the amount of days to claim the floor plan reimbursement in the comments of the repair order.
  • The Allowance per day varies depending on the Model and Year of the vehicle affected by the Stop Sale recall and can be found in the recall bulletin.

GM Cracks Down on SAVI scans!!

Posted on by s.millhouse

This January, GM has been communicating the expectations of Dealers to have a process in place to scan every vehicle every time.

You have 3 days before and 3 days after the job card write-up to get the SAVI scan. To get ahead of this, please inform all service advisors of the dongle requirements and the 3 days before/after grace period to ensure a SAVI scan is pulled for every vehicle every time.

GM states that general exception requests going forward will not be granted per GM, and only rare/unique SAVI issues will be considered for payment moving forward.

 

Nissan DCAL Updates

Posted on by s.millhouse

Nissan is taking a significant step towards empowering its dealerships and improving customer service by introducing tiered Dealer Claims Authorization Limits (DCAL). This new program grants dealerships greater autonomy in handling warranty repairs based on their demonstrated performance in key areas.

Three Levels of Empowerment:

The DCAL program categorizes dealerships into three tiers: Base, Standard, and Premium. Each tier comes with a pre-determined per-claim authorization limit, allowing dealerships to approve warranty repairs within that amount without seeking prior approval from Nissan.

  • Base Level: $2,000 per claim
  • Standard Level: $5,000 per claim
  • Premium Level: $7,000 per claim

Earning Your Tier:

Initially, all dealerships will be assigned to the Standard Level. However, following the next six-month performance review, each dealership will be evaluated based on the following criteria:

  • Fixed Right First Time Scores (F1): Prioritizing accurate repairs on the first attempt (20% weighting)
  • Warranty Claim Performance: Overall efficiency and accuracy of warranty claims (60% weighting)
  • Claim Processing: Timeliness in processing claims (10% weighting)
  • Claim Submission: Days taken to submit claims after work order completion (10% weighting)
  • Claim Suspension: Minimizing instances of claim suspensions (10% weighting)
  • Dealership Shop Specialty Certifications: Demonstrating expertise in specific repair areas (20% weighting)

Dealerships exceeding expectations in these areas will be eligible for promotion to the Premium Level, while those falling below may be assigned to the Base Level. This semi-annual review ensures continuous improvement and incentivizes dealerships to prioritize performance and customer satisfaction.

Benefits for Everyone:

The DCAL program offers numerous benefits for Nissan and dealerships:

  • Dealerships: Greater autonomy, faster repair approvals, and increased customer satisfaction can improve business performance and customer loyalty.
  • Nissan: More efficient claim processing, reduced administrative workload, and enhanced dealership performance strengthen the overall brand reputation.

Reference: WBP/21-020

**Ford** ESP, P11, or PCPL Approvals

Posted on by s.millhouse

ESP Approvals, P11, or PCLP are usually your high-value claims. Let’s work together to prevent payment delays. Right from the start of the approval process.

Match:

RO# 

-Be sure to use the last six digits of the RO #

Repair Line info

-Be sure to use the exact format of repair lines in your DMS (01 vs. 1)

Repair Order Date: Open Date

-Be sure to use the RO open date for this request rather than the day of requesting the approval code

Requested $ Amount

-Be sure your total includes any one-time use parts

-Inclusion of any additional parts that break or are related to damage

-Include Rental, Tax, or additional labor/markup your state has determined is entitled to your dealership

Breaking Down Labor Hours Correctly

–If looking for any M-time, it must be requested under the current M-time slot; do not add it to the scheduled labor hours.

*Please reference Ford OWS User Guide P.136, The WEPA Brochure, and the 2023 Ford CLP guide for more details

Focusing on these areas when requesting your approvals will help expedite the payments for your dealership immensely!

 

Learn how dealerships can retain warranty repair dollars with WPI’s President, Stephen Reiter.

Posted on by s.millhouse

Stephen shares his best practices for saving money on warranty processing claims, and other important tips he’s learned along the way in his extensive 40+ year career. Check out the article in the new issue of Fixed Ops Magazine, available here.

WPI to Host Panel on Warranty Claims at Fixed Ops Round Table.

Posted on by s.millhouse

Join us at the Tire Summit Virtual Event on Friday, Oct. 23rd 11:20-11:50AM ET and hear from top industry experts on innovative ways to retain clients. The panel is free to attend. Our hosts will be:

Stephen Reiter, President of Warranty Processing, Inc.
Sarah Vantine, Fixed and Variable BDC Director of Scott Clark Auto Group
Thomas Druzynski, Director of Service Operations of West Herr Automotive Group
Shon Kingrey, Director of Fixed Operations of Step One Automotive Group
David Henson, President of Warranty Matters
and Ed Roberts, Fixed Operations Director of Bozard Ford Lincoln.

Register now at Fixedopsroundtable.com

GM, Ford loosen grips on select rentals

Posted on by s.millhouse

Due to the current situation with part availability, GM Warranty Operations is temporarily extending dealer self-empowerment on rentals until further notice. Effective immediately job cards dated on/after Monday, October 7th, Service Management may self-authorize up to 7 days of rental. All provided rentals submitted for reimbursement must follow all eligibility requirements and policies outline in the Courtesy Transportation Program. Please refer to Bulletin 07-00-89-037 for complete details.

From today until the end of the year, Ford is waiving the 4-hour labor time requirement for In-Warranty Loaners for the 2020 Explorer only. Dealers can claim P99 rental on these vehicles as long as the repair falls within 3/36 Bumper to Bumper or 5/60 Powertrain coverage. Please refer to EFC07841 for complete details.

Ford Rejecting For Shop Competency

Posted on by s.millhouse

Ford is in the process of discontinuing the rest the year-long edit deferrals that were granted to dealerships who had not met the minimum Shop Competency Training Targets. This means that Ford will be rejecting claims for techs that are not certified for repairs claimed with their associated STARS ID, if you have not met the Training Targets before the edit deferral terms are up. This is already happening to some dealerships in the Midwest Region.

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